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Tuesday, April 25th, 2017

Data Center Management

Remote IT access aids disaster response time and business continuity, finds study

Remote access for employees is an aspect of the disaster preparedness and response plan of 75% of respondents which participated in a survey conducted by SolarWinds and Network World.

The survey also found that 48% of respondents have implemented remote management software to ensure that IT problems can be solved regardless of location.

Remote IT management solutions like DameWare Remote Support, which allows the ability to access systems with remote tech support if IT pros have to evacuate an area during a disaster, or SolarWinds Mobile Admin, a mobile IT administration tool that enables business continuity by allowing IT pros to monitor, troubleshoot and triage IT technologies from a mobile device, provide a comprehensive remote IT management solution to aid IT pros during destructive events.

Products that allow remote access to IT departments and applications can be an integral component in a comprehensive backup plan by ensuring secure connections during disasters or emergencies.

According to the survey, almost half (44%) of respondents update plans each year; 57 percent of respondents that reported not having a plan, will create one in the next 12 months.

The survey also highlights that 27% have not been able to go into the office because of a disaster and over 30 % of those respondents missed a week or more of work.

When asked how confident their organization was that they could recover their data center in a reasonable amount of time, 30% reported they are "not at all confident".

When asked about what disasters have kept them out of the office, 31 percent cited hurricanes   while 28 percent cited floods.

"In times of natural disasters and in maintaining year-round business continuity, remote IT management solutions can maximize flexibility and efficiency for IT organizations," said Denny LeCompte, VP of product management, SolarWinds. "With DameWare Remote Support and SolarWinds Mobile Admin, IT pros have two, robust and easy-to-use solutions for taking on both remote desktop support and mobile IT administration."

According to SolarWinds, DameWare Remote Support lets IT pros support remotely troubleshoot and resolve IT issues. Using remote support software, IT pros can remotely administer Windows computers without having to interrupt end-users. DameWare Remote Support also includes the ability to remotely control computers so IT Pros and end-user can collaboratively troubleshoot problems.

The latest version of DameWare Remote Support adds the ability to remotely control Mac and Linux machines in addition to Windows. This release of DameWare Remote Support also adds support for Intel vPro allowing IT Pros to remotely troubleshoot problems when a server crashes or is powered off.

Pricing and Availability for DameWare Remote Support starts at $349 and pricing for DameWare Mini Remote Control starts at $99 and both include the first year of maintenance.

Pricing for SolarWinds Mobile Admin software starts at $695 and includes the first year of maintenance.