Case Studies

Serving a population of approximately 330,000, the North Lincolnshire Primary Care Trust (PCT) and North East Lincolnshire Care Trust Plus (CTP) were faced with challenges when their network connectivity and connections were changed in a bid to reduce costs. The change meant confidential patient information was being transported over public and shared Internet connections, and network security became a serious concern. See how WatchGuard unified threat management (UTM) security appliances and the development of a resilient Virtual Private Network (VPN) mesh that included support for mobile devices and the reworking of all Internet Protocol (IP) addressed their concerns.

As the Neibauer Dental Care expanded, they found themselves needing to provide secure connectivity to better serve patients and ensure their privacy. See how a VPN solution built around WatchGuard devices protected patient privacy, added layers of redundancy to protect their business, centralized access to patient records – and saved more than a million dollars in just one year.

Previously the sales agent for Australia's leading fibre broadband carrier, Uecomm, used spreadsheets to record, track and manage all sales opportunities. This was labor intensive and ineffective in helping management understand sales trends for the company. This lack of visibility is compounded by staff churn which affect sales cycles. Uecomm evaluated several CRM solutons based on set-up costs, security, ease of use, stability and scalability. Today, salesforce.com has become integral to Uecomm's operations.

Hyro Asia uses information stored in Oracle CRM On Demand to better promote the organization to customers and software developers, help improve the work environment, and identify and get closer to its top performing accounts.

Indian company Epicenter Technologies who provides customer care services, collections and telemarketing to its customers around the world, implemented Verizon Business managed Private IP service. The service would provide both voice and data running over the MPLS-based global network. The company also adopted other new technologies including VoIP calling and conferencing services.

This case study reviews the challenges faced by Huntsman Corporation and the processes that led to the selection of Cognos as the BI platform of choice for the company. By standardizing its financial close process on IBM Cognos TM1, Huntsman Corporation reduced audit fees, avoided headcount additions, improved productivity, and created an enterprisewide analytics platform.

Dah Sing Bank aims to provide value-added services to its customers. The bank is taking strategic advantage of its customer base using advanced technology to provide such services. Using SAS Enterprise Miner integrated with its customer database, intensive analytic tasks such as credit scoring and credit risk analysis can be handled in an automated way.

See the process AlphaWest underwent to unify its CRM strategy around Oracle CRM On Demand.

StateFleet implemented a SAS Business Intelligence solution delivering advanced analytics and self-service secure reporting.

Tata Motors Ltd. wanted to ensure high performance and availability of business- critical systems that enable the company to design and manufacture high-quality, affordable vehicles.