Most organisations maintain multiple directories and the number of directories to maintain grows every time a new technology is added to the communications mix.
In the current economic downturn, the business case for on-premise conferencing solutions is too compelling to ignore, writes Gavin Hill, Global Business Development Manager for Unified Communications at Dimension Data.
Unified communications is not a technology that you can sell as a single product to a client, it’s a client experience. It leverages an organisation’s existing investment, whether it is telephony, e-mail, directory services, video conferencing or other components, and provides organisations with a unified communications experience on a single interface.
A recent Gartner survey found that 85 percent of organizations anticipate their spending with external service providers (ESP) to increase or stay the same when the economy returns, pointing to a return to growth in the IT services market in 2010.
As networks grew and functionality became more complex, the role of the network OS expanded.