BRF transforms its supply chain ecosystem with OpenText

BRF, one of the world’s largest food producers, has selected OpenText to manage its global supply chain ecosystem. OpenText B2B Managed Services helps BRF securely exchange EDI documents and streamline its logistical processes to maintain compliance across multiple countries and languages.

As one of the largest food companies in the world, BRF coordinates with trading partners in nearly 150 countries, which requires using multiple languages and meeting different requirements for documentation, connectivity, and trade regulations. As part of the company’s goal to create a global ecosystem and electronic data interchange (EDI) in Europe, BRF needed more sophisticated, user-friendly client communication tools that would streamline onboarding new partners. Turning to OpenText B2B Managed Services for its experience and deep expertise in various geographies and industries, BRF gained the multi-language support and scalability they needed to collaborate and manage EDI exchange with its global trading community.

“We were looking for someone who could really help us reconcile the complexity and the challenges of a global supply chain,” says Daniel Keller, Regional IT Manager, BRF. “OpenText has really provided a level of service completely different than our previous EDI partner and that brings huge benefits to us. We always have OpenText to help us.”

OpenText Active Documents helps BRF track and control EDI and XML transactions, to provide end-to-end visibility of its EDI flows. Technical and non-technical users can check the status of an order, set alerts, or run historical reports using the transaction dashboard. In addition, OpenText TeamBook offers a secure, central document repository for collaboration by tracking fulfillment of change requests or trading partner connections against contracted SLAs. With capabilities to handle mapping, testing, and onboarding activities, BRF has been able to easily add customers, distributors, and suppliers to establish new EDI connections with 35 trading partners.

“I think the final result is amazing. With OpenText, we not only have a good, strong partner on the main core of the business, but we can get the same level of service for different regions. The most amazing part is that the business doesn’t really need IT to bring new clients on anymore, which offers more flexibility and autonomy to bring new partners onto the system,” Keller added.

Today, with OpenText, BRF has expanded its standards of connection to include multiple options. The company also reduced the time spent manually controlling the supply chain network. Alerts in the production environment draw OpenText support even before trading partners take notice, cutting BRF’s response times for addressing customer needs and issues. And, with the cloud-based applications, BRF is no longer managing the hardware and software.

OpenText’s Active Documents and OpenText TeamBook are part of the OpenText EIM portfolio, designed to enable organizations to discover and manage information to spur growth and innovation and decrease time to competitive advantage. The platform consists of comprehensive and integrated product solutions including Content Suite, Process Suite, Experience Suite, Analytics Suite and Business Network. OpenText’s EIM solutions are available for deployment on-premises, in the cloud and in hybrid deployments.