Cloud-based application monitoring tools for the borderless enterprise

The enterprise network as we knew it, is fast transforming into a borderless enterprise—one that is less constrained by organizational structure, resources, infrastructure or geography—and is therefore, more agile, flexible, and less costly.

Although defined differently by various industry quarters, at the heart of a borderless enterprise is the major shift in the way enterprise applications or services are being delivered today.

In the past, IT departments had total control over planning, design, delivery and roll out of applications required by the enterprise. Not anymore. Today, advances in cloud technologies—particularly Software-as-a-Service (SaaS)—have made it a lot easier, faster, and more affordable for enterprise business executives (i.e. non-IT groups such as business operations teams, sales, marketing, manufacturing, HR and the like) to choose, procure and implement their own applications and services instead of having them built in-house through the traditional, infrastructure-focused approach.

As a result, these non-IT groups have become “Shadow IT”–71% of whom believe they can make technology decisions more quickly and effectively than IT organizations– underscoring their impact on the rise in procurements of apps and services from outside vendors, predicted by Gartner to account for 35% of enterprise IT spending in 2015.

Borderless challenges?  

“Borderless enterprise delivers clear benefits to the enterprise, but it also brings a new set of challenges for IT departments,” said Amit Rao, Senior Director of Business Development Asia Pacific, Fluke Networks. “Due to the fragmented service delivery nature of the borderless enterprise, IT teams have less visibility and control of the entire end-user experience; and that makes it difficult for them to deliver a positive user-experience.”

In a borderless enterprise, business users access applications that are hosted in the cloud and purchased by non-IT business executives. They access these applications over third-party infrastructure, which IT neither owns nor manages – yet IT is still expected to manage, and be responsible for ensuring the end-user experience.  This is a tricky situation because they may be in control of the company’s WAN and data center, but not the Internet connection and application.

The lack of service level agreements (SLAs) by 3rd-party SaaS vendors, and the growth in mobile and wireless access, which increases the probability of unsupported mobile devices accessing company resources, add more complications.

These challenges underscore the inadequacy of traditional IT approaches in providing support and managing today’s burgeoning borderless enterprise.

Real-time cloud application monitoring

An example of business-critical cloud application monitoring solution that recently hit the market is TruView Live, the latest addition to Fluke Networks’ popular suite of products for real-time network monitoring and application performance management.

A scalable, pay-as-you-go service, TruView Live enables organizations to have complete visibility of service availability issues– across applications, platforms and infrastructure– so they can control their entire IT environment at any time. This includes being able to identify and solve problems quickly, ensuring the business gets full value of the cloud applications and services it uses– no matter when and where they bought it.

The solution is available in three service levels, based on the number of cloud services that need monitoring. “TruView Live addresses the inadequacies of the traditional network monitoring solutions, particularly in dealing with the challenges posed by the borderless enterprise,” said Rao.

This NWA special feature is commissioned by Fluke Networks