Fire & Rescue New South Wales (NSW) has implemented SAP Business Suite powered by SAP HANA. For the first time, the organization supports a network-wide move toward real-time reporting and access to information across the entire emergency services network in New South Wales.
Better systems mean safer communities, and having the right skills and equipment available at the right time is critically important. The implementation of SAP Business Suite powered by SAP HANA paves the way for improved control during the fire season and is part of Fire & Rescue NSW’s journey toward predicting fires and other natural disasters before they happen, as well as effectively managing resources and establishing accurate early-warning systems. With SAP, the agency has deep and accurate information that is readily accessible, enabling it to make critical decisions quickly. It can monitor and manage its entire network more effectively and help ensure the state is as safe as possible for years to come.
“The SAP software implementation will help us save lives,” said Richard Host, CIO, Fire & Rescue NSW. “It knows everything about our assets and our people, including their training history, with up to 30 years of data. We will also see more efficient collaboration across the three major state emergency service agencies — NSW Fire & Rescue, NSW State Emergency Service and NSW Rural Fire Service. The agencies now use a single instance of SAP Business Suite powered by SAP HANA as their source of information.”
SAP and Fire & Rescue NSW have enjoyed a longstanding relationship and together have transformed the agency’s business processes and systems. SAP Business Suite, which now runs on the in-memory platform SAP HANA, offers a complete solution for Fire & Rescue NSW and enables the broader emergency services network in NSW to collaborate more effectively. Delivering improvements to internal processes, using SAP also allows each agency to manage its business operations more effectively.
With SAP HANA, Fire & Rescue NSW is looking to the future with an enterprise asset management program to help the Emergency Services Agencies better manage their vast firefighting and rescue asset base. The platform is envisioned to also support the agency’s “Project Minder,” a system designed to head off disasters across the state by analyzing real-time data and enabling predictions up to almost a week in advance, as well as to recommend resource deployment in a timely and accurate manner.
“Fire & Rescue NSW have delivered an exceptional implementation,” said Andrew Barkla, president and managing director, SAP Australia & New Zealand. “We have laid the foundations for continuous innovation that will improve not only the state’s emergency response, but emergency prevention. This maps directly to SAP’s mission of helping the world run better and improving people’s lives.”
The implementation at Fire & Rescue NSW is a showcase of the SAP Urban Matters program, an initiative to help urban businesses, governments and people create best-run cities. SAP Urban Matters supports the fundamentals of good government, empowers public officials to be more productive, increases community engagement and openness, drives innovation around government service delivery and improves urban resilience to help ensure public safety and security.