Businesses around the world were affected by the recent cloud outages from Google and Apple, with users in Asia Pacific reporting downtimes of up to four hours and being unable to access important data stored on public clouds. While the benefits of public cloud services are a-plenty, these outages highlight some of the reliability issues of Software as a Service (SaaS) business applications. Another consideration is that most vendors for SaaS business applications only provide coverage for a limited time frame in their retention policy for your data, which may not be ideal to some businesses.
Diversify your data backup
Relying solely on public cloud services is like putting all your eggs in one basket. A recent survey have shared that the frequency of disruptions and data loss incidents have increased amongst organisations in Asia Pacific and Japan. In this light, how can businesses in the region add an extra layer of protection to keep their data safe and accessible?
Businesses who have not already done so can – and should – consider archiving valuable assets from the public cloud onto a private cloud platform to preserve and secure documents that need to be legally held for years. This ensures that whenever there is an abnormality in the public cloud, the organisation can still obtain and function with the latest data, providing uninterrupted service for their customers. Adopting such an approach towards data management also provides businesses with a safety net against employees who may accidentally or maliciously delete important data.
Backing up your data with an on-premise Network-Attached Storage (NAS) solution is a cost-effective option to protect crucial assets such as e-mails, vendor and customer contacts, calendar information, and cloud drive for audits.
Finding the right backup solutions
Choosing the right backup package begins with a business defining its recovery point objectives (RPOs) – to identify intervals whereby the business can accept data loss. This will influence the choice of the different backup modes available, such as continuous backup, scheduled backup, and manual backup. With various modes available, businesses are able to decide which works best for them based on their RPOs and needs. It is also important to consider a backup package that includes block-level deduplication and single instancing technologies so that businesses can make the most of their storage space.
Cost is also an important consideration when choosing the right backup package. Although prices may seem competitive upfront, businesses should look at the options from a long-term perspective, as well as consider the hidden costs.
- Considering the total cost of backup software and the destinations (could be physical storage server or cloud storage), backup software usually charges businesses by the number of total accounts. Therefore, the total backup cost may grow significantly as your business expands, in the long run.
- Hidden costs associated with users’ accidental or malicious deletion of data, even when such actions require multiple confirmation steps, should be taken into consideration. While such unpredictable incidents may not happen frequently, they come at a price that can be very costly, and in some instances incalculable, to businesses when they happen.
As more backup solutions that help to keep data safe in the event of unexpected incidents become available in the market, managing backups from different SaaS solutions on different platforms is going to come at the cost to businesses in the form of either time or effort. Therefore, backing up data on SaaS platforms to an on-premise server and managing the backup tasks from a single interface will go a long way to help streamline the process, ensuring the effectiveness and efficiency of data backup practices and ultimately, business continuity in the event of a public cloud disruption.
Simon Hwang, APAC President, Synology Inc