Need for streamlined business processes drive ERM spending

Despite the economic downturn, many companies in China, Hong Kong, Malaysia and Singapore are planning to spend more than US$50,000 on Enterprise Resource Management (ERM) solutions, implementation and services in 2009 according to findings revealed in a market research study conducted by and sponsored by Epicor Software Corporation.

The study, which garnered more than 450 responses in Singapore, Malaysia, Hong Kong and China, was conducted during February 2009 with the aim of finding out users’ motivations and barriers to implementing ERM solutions and how satisfied they were with their current ERM solutions. The research revealed that the main drivers for implementing ERM solutions were to streamline business processes and to conduct business globally, with more than half indicating they will implement new ERM solutions and capabilities over the next two years.

The respondents revealed the top five priorities they would consider when purchasing an ERM solution are: 1) Breadth and capabilities of solution; 2) Flexibility; Customer/Technical Support; 3) Total Cost of Ownership and Scalability (tied); 4) Technology; and, 5) Vendor Reputation.

Additionally, the top five benefits they hope to realize from these investments are: 1) Optimize business processes efficiencies; 2) Business process integration; 3) Improve customer service; 4) Reduce costs for purchased items; and, 5) Better resource management.

SINGAPORE RESPONDENTS

Meanwhile, the 126 survey respondents in Singapore indicated that ERM purchases over the next two years will likely materialize from corporations operating in electronics and electrical components, industrial machinery and other manufacturing operations.

In Singapore, there is still a strong interest in implementing ERM applications, with more than half indicating that they plan to implement ERP solutions within the next two years. For 2009, more than 70% plan to invest US$50,000 or more ERM.

The respondents from Singapore ranked customer relationship management, business intelligence, project management, and business process management the highest among the technologies that businesses plan to implement within the next two years.