Global insurer XL Group’s risk engineers are now using an innovative new app to transform how risk assessments for fire and property loss prevention services are carried out and delivered in Asia.
The app, designed and developed for XL’s Global Asset Protection Services (XL GAPS), allows XL Group’s engineers worldwide to have, at their fingertips, access to data and resources which allow them to more efficiently undertake a survey. They can now input data, update files to share with clients and underwriters in real time.
As companies grow and expand across the region and beyond, they face increasingly complex risks. The app enables XL Group’s risk engineers to stay engaged with clients continuously. It frees up more time for consultation and facilitates stronger collaboration between clients and engineers. Additionally, it improves throughput, cost-effectiveness, and turnaround time from data capture for customer reporting, while reducing the amount of equipment and paperwork that engineers need to carry onsite.
Commenting Steve Williamson, Regional Field Leader, said: “It’s a really impressive mobile tool. As well as allowing our risk engineers to better capture information, they also now have live access to the XL GAPS library of best practice advice on site.
“We are finding it much more powerful to provide our clients with live and visual examples of potential risk management solutions when actually on site looking at specific hazards. For example, an XL Group engineer can now call up a video showing how a sprinkler system performs and how a fire spreads if the system is not installed correctly or storage heights are exceeded. This approach allows for a very immediate and visual demonstration of the value of risk engineering and drives a more collaborative approach to loss prevention with our clients.”
“Working in this way allows us to quickly and seamlessly access, capture, and analyze critical data. We believe it delivers an improved view of complex risks to underwriters and clients,” Williamson concluded.
XL Group made this investment in its technology to improving the quality, speed, accuracy, and productivity of its risk consulting operations. It worked with Cognizant, the provider of information technology, consulting, and business process outsourcing services to develop the app.
The Group’s Executive Vice President and Chief Platform Officer, Myron Hendry, said: “With risks getting more complex, leveraging best-in-class mobile technology is key to further enhancing XL Group’s risk management capabilities, underpinning the flexibility, resilience, and creativity that differentiate us.”