Qantas embarks on digital transformation journey with Office 365

Qantas Airways has adopted Microsoft Cloud solutions for 13,000 employees globally. The 95-year-old airline aims to chart a new journey of innovation and customer service with Office 365, where its highly mobile and global workforce can enjoy improved collaboration, productivity as well as streamlined operations.

Qantas acquired Office 365 through the Microsoft Enterprise Cloud Suite, which includes Office 365, Windows Software Assurance per user, and the Enterprise Mobility Suite.

With Office 365, employees are  more connected than before as they utilize Microsoft Exchange Online for emails, contacts and calendaring, while Yammer is used as a communication tool for ground and cabin crew across all major airports around the world as well as to resolve issues in a timely manner.

At the Qantas headquarters in Sydney, employees rely on Skype for Business to collaborate via instant messaging and videoconferencing.

In addition, the company will be deploying the Enterprise Mobility Suite for three cloud-based services—Microsoft Azure Active Directory Premium, Microsoft Intune, and Azure Rights Management—for user identity and access management, mobile device management, and file and data protection capabilities.