The role of the CIO is changing in the age of the digital enterprise agreed the panel at Software AG’s Innovation World 2013, and it is the CIO who can drive innovation and can partner with an enterprise’s lines of business (LoB) to drive improved business outcomes, who will be successful.
In the digital age where flexibility and agility are considered key values of a successful end, the CIO can no longer be solely concerned with the maintenance of the status quo or keeping the lights on said, John Bates, Senior Vice President – Apama at Software AG, but has to enable what is happening.
Where a successful digital enterprise is one that focuses on customers and solutions that deliver a tailored customer experience IT is about empowering mature industries to deliver these new solutions.
Theo Priestly, VP & Chief Evangelist at Software AG said that there are many paths to becoming a successful digital enterprise. The role for Software AG is to provide customers with solutions that are agile enough to meet the demands of enterprises and CIOs in this digital age.
As the role of CIO changes from being responsible for technology to orchestrating what is happening, the successful enterprise seizes these transformational tools and works on developing alignment and agreement between LoBs. But once a solution is in place, monitoring and feedback is constantly monitored. “You need to look at how is it doing? Do changes need to be made?” Priestly said.
He added the importance for there to be visibility and transparency and the need for the business to have ability in real time how to react to changes.
Audi Lucas, Service Systems Program Manager at Software AG customer GE Power & Water, agreed. He said that at GE Power & Water, they use software to monitor more than 200 data points on the power generators they manufacture every 30 seconds, 24 x 7 to detect failures early or notify customers to take action proactively. “Only by going digital can be capture these data streams and make sense of them,” Lucas said, “By going digital, we can detect if a single bearing is going to fail and send a technician to repair it before it becomes a larger issue.”
Bates said that as change is becoming digital and can be captured and communicated it is becoming important for enterprises to be able to find patterns in these and discover the relevant opportunities and threats and respond to them. He gave the example of banks pushing offers based on location after knowing how customers’ spending patterns and habits. “Then when they pass a shop, the bank can send a message with offer that can link one purchase to another to cross or up sell,” he said.