Vietnam’s Orient & Commercial Bank (OCB) has chosen to use IBM analytics to handle customer, business, and financial data as it transitions from a multifunction to a retail bank.
The implementation is expected to start September at OCB’s HQ and nationwide branch offices.
With the implementation, OCB’s business units and branches nationwide will have a unified data warehouse and can automatically retrieve and collect data from discrete and separate sources. The bank will be able to consolidate business reports and shorten the report gathering and consolidation process from days to minutes.
“OCB aims to utilize the strength of IT in customer service, management, operation, and business performance to enhance service quality and optimize customer satisfaction, and we have recognized the need to build a new information management strategy with high efficiency that meets the requirements of analytics, adequate investment cost and simple operation,” said Mr. Doan Quoc Long, OCB General Manager.