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Friday, May 24th, 2019

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'Presence' the key to effective unified communications

Just like a good search engine works better for you when it knows things about you and your context - to provide you with the most relevant information and links you need - so does good communications in a call center environment make customers come back again and again. This the analogy Ken Kannappan, CEO of Plantronics, uses to explain the importance of a good unified communications (UC) solution.