Asia's Source for Enterprise Network Knowledge

Monday, April 22nd, 2019

contact centers

Helping partners and customers move UC&C into the Cloud

Helping partners and customers move UC&C into the Cloud

As UC&C demands from end users and customers evolves, Avaya is not resting on its traditional strengths but finding new ways to lead partners and customers into the future.

Contact centers fear their existing IT system won't meet their future needs

News

A majority or 80% of organizations operating contact centers believe their current IT systems won’t meet future needs, while up to 40% of those organizations said that IT doesn’t meet their current needs.

Businesses need to explore Firefox, Chrome's WebRTC to bolster services and cut costs

Businesses need to study up now on WebRTC - the browser-based voice and video support included in the latest versions of Firefox and Chrome but that seems destined for all browsers - if they want to jump on opportunities to enhance services and cut costs, according to experts at the Enterprise Connect conference.

Jebsen & Jessen refreshes strategy in Thailand

Jebsen & Jessen Communications (JJC), a contact center solutions and consulting company, has refreshed its focus on Thailand with a priority being value added services. 

Tesco UK boosts contact center responsiveness

Tesco, one of the world's largest retailers, is striving to give its UK customers an enhanced, more flexible and more responsive contact center service by deploying a cloud contact solution.

Tesco UK boosts contact center responsiveness

Tesco, one of the world's largest retailers, is striving to give its UK customers an enhanced, more flexible and more responsive contact center service by deploying a cloud contact solution.

Nice launches cloud-based workforce optimization suite

By the end of 2015, more than 18% of contact center seats will be delivered by cloud-based contact center infrastructure providers, according to DMG Consulting. The number of cloud-based contact center seats is also predicted to grow by 80.2% in 2011.

HDS pushes information cloud deployment

Most organizations typically rely on structured data in databases and mission-critical business applications to run their operations, but the signs are that unstructured data is growing much faster than structured data amid virtualization, cloud computing, mobility and social media trends. 

Bhutan Telecom taps Avaya’s tenant-based manager

Avaya is providing a multi-tenant, web-based and personalized thin client application interface for integrating management and administration of contact center applications. 

Consumers in emerging markets more inclined to use social media

Contact centers need to address customers’ changing channel preferences and improve first contact resolution on the web, in both emerging and developed countries, according to Ovum.
 
To help understand how adoption of social media and smartphones is evolving, Ovum conducted a survey of over 4,000 consumers across four developed countries (the US, the UK, France, and Germany) and four emerging countries (Brazil, Russia, India, and China).
 
“Web savvy consumers in emerging markets, such as China and India, are more inclin