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Thursday, May 23rd, 2019

NICE

Indonesia's Permata Bank implements voice biometrics for customer authentication

Title: Indonesia’s Permata Bank implements voice biometrics for customer authentication

NICE has announced that, with the implementation of NICE Real-Time Authentication, Permata Bank is the first domestic bank in Indonesia to introduce voice biometrics as part of its customer authentication protocol.

NICE brings real-time voice authentication to the call center

Products

The newly announced NICE Real-Time Authentication solution can validate customers as they conduct a conversation with an agent, using their voice as a unique identifier, all without PINs, passwords, or key phrases to remember.

Collaboration and gamification tools improve employee engagement: study

A benchmark study on trends and best practices in frontline performance management indicates that a majority of companies do not use collaboration and gamification to improve employee engagement. Only 12 percent of companies actively solicit ideas from frontline employees, and less than one third set daily or weekly performance goals.