Asia's Source for Enterprise Network Knowledge

Monday, May 27th, 2019

presence

'Presence' the key to effective unified communications

Just like a good search engine works better for you when it knows things about you and your context - to provide you with the most relevant information and links you need - so does good communications in a call center environment make customers come back again and again. This the analogy Ken Kannappan, CEO of Plantronics, uses to explain the importance of a good unified communications (UC) solution.