Carnival Cruise Line has revamped its reservation tool for travel representatives, presenting the “GoCCL Navigator.”
After a year of research study and style, consisting of input from representatives, Phase 1 of the upgraded and relabelled scheduling engine released Tuesday.
GoCCL Navigator has been enhanced for mobile phones and boasts a handful of agent-friendly functions such as a boosted search function allowing one-step filtering; much easier rate contrasts on various stateroom classifications; interactive deck strategies that make it much easier to pick particular staterooms; enhanced reservation circulation for specific bookings and boosted quick-quote and prices performance enabling representatives to individualize Carnival-branded emails to customers quickly.
The brand-new platform was beta-tested by more than 500 “power users”– Carnival’s highest-volume reservation representatives– this previous May.
” Carnival dealt with a lot of our travel partners to comprehend their requirements and make certain that the brand-new GoCCL Navigator reserving engine is effective and easy to use,” stated senior vice president of international sales and trade marketing Adolfo Perez in a declaration. “The launch of GoCCL Navigator becomes part of our continuous dedication to supplying travel consultants with the very best sales tools in the market so they can schedule customers on a Carnival cruise with ease.”
The upcoming rollout of Phase 2 will consist of reserving management, group and payment reservations, and other functions created to book maintenance much more accessible.
Representatives can check out GoCCL.com to access the Learn and Earn Training Program tab for the GoCCL Navigator.
Tuesday’s opening stage comes less than one month after Carnival released a unique site, pamphlet, and Facebook page devoted to the Why Use a Travel Advisor (WUATA) project to promote travel representatives’ worth.
Carnival Cruise Line’s GoCCL Navigator Dashboard Gives Travel Advisors a Quick Tool to View Bookings
At-a-glance dash reveals existing reservations and customers in 2 different tabs.
MIAMI (Sept 10, 2019)– Carnival Cruise Line is even more fine-tuning the recently revamped GoCCL Navigator scheduling engine with the addition of a control panel that allows travel consultants to see and support existing reservations and reserved customers rapidly. GoCCL Navigator is the market’s first travel consultant tool to use a detailed control panel with fast access to sought-after details that representatives must handle their present reservations.
Found on the GoCCL.com homepage, the control panel shows a private representative’s preservation activities in 2 expandable tabs: Be the Hero Offers and Recent Bookings. The control panel is developed to conserve time and support travel consultants surpassing their scheduled customers’ expectations.
” We comprehend that for travel consultants time really is cash, and our objective with the GoCCL Navigator redesign is to develop the most effective and easy to use reserving engine in business,” stated Adolfo M. Perez, senior vice president of international sales and trade marketing. “With this brand-new control panel representatives have an effective tool to make and handle reservations that will allow them to be more efficient and offer more Carnival cruises.”
Under the Be the Hero Offers tab, representatives can rapidly redeem and see Be the Hero upgrades on qualified reservations. Current Bookings shows sales made through GoCCL Navigator in the last 30 days with an easy-view summary.
Stage 1 of the GoCCL Navigator redesign debuted in July with a brand-new smooth style, structured interaction that lowers the variety of actions needed to carry out jobs, optimization for mobile phones, a boosted search function that makes it possible for one-step filtering for more precise searches, interactive deck strategies that streamline stateroom choice, enhanced quick-quote and prices performance that allows consultants to customize Carnival-branded emails to customers is merely a couple of actions, much easier rate contrasts on various stateroom classifications and enhanced reservation circulation for private bookings.
The control panel is the first of a series of updates and improvements that will continue throughout 2019, consisting of payment, group reservations, and other functions focused on booking maintenance simpler for travel consultants.
Training on how to utilize the GoCCL Navigator is offered using the Learn and Earn Training Program tab on GoCCL.com.
Carnival to Hold 100 GoCCL pieces of training for Travel Advisors in 2020
Today, the massive Carnival Cruise Line revealed a brand-new program to benefit travel consultants, called ‘100 GoCCL pieces of training.’
The enthusiastic curriculum is concentrated on bringing countless of its travel representative collaborates to speed on using Carnival’s ‘GoCCL Navigator’ online reservation and management tool. Having recently gone through a multimillion-dollar upgrade, the GoCLL.com representative website is now faster and simpler to utilize than ever before.
A group of local service advancement supervisors will host the ‘100 GoCCL pieces of training’ sessions in a movie-theater setting in areas throughout the United States, Canada, Puerto Rico, and Barbados.
They’ll teach guests about the advantages of using GoCCL and methods to take advantage of the different resources available through the website. There will be chances for live, interactive conversations with Carnival specialists.
Training sessions will likewise consist of video discussions of real-life success stories from travel consultants who’ve utilized GoCCL to help their organizations. In keeping with the brand name’s spirit of enjoyment, occasions will likewise include Carnival rewards and a light treat choice.
The ‘100 Go CCL Trainings’ effort will, even more, strengthen the business’s continuous ‘Why Use a Travel Advisor’ (WUATA) project, which started in 2019 to inform customers about the many advantages of dealing with a travel consultant when reserving their trips.
Adolfo Perez, Carnival’s senior vice president of international sales and trade marketing, mentioned, “One huge takeaway from in 2015’s WUATA programs was that representative understanding and know-how are the leading reasons customers pick to utilize a travel consultant, and the 100 GoCCL Trainings are a simple and fast method to construct that understanding and favorably affect your organization.”
He included, “The bottom line is, 100 GoCCL pieces of training represents a little financial investment in time for a considerable return in service.
Carnival Cruise Line Offering ‘100 GoCCL Trainings’ in 100 Cities for 2020
Today, Carnival Cruise Line revealed that it provides travel consultants everywhere the chance to participate in GoCCL, Carnival’s consultant platform, and its “100 GoCCL Training” being used in 100 cities in 2020.
The training will be held by Carnival organization advancement supervisors (BDMs) in regional theaters throughout the nation. They will include individual assistance on utilizing all the tools on GoCCL, real-life video success stories of consultants who have done so, and how it has helped their company. There will likewise be light treats and rewards.
The 100 pieces of training are another part of Carnival’s “Why Use a Travel Advisor” (WUATA) effort, which was first released in 2019 and broadened this year to consist of 100 celebrations in 100 cities throughout North America and the Caribbean, beginning in April. The concept behind the effort is to assist consultants to enhance their worth with customers eventually.
The 100 pieces of training will do that by assisting consultants in developing the understanding and finding out the tools they require to serve their customers with Carnival, stated Adolfo Perez, Carnival’s senior vice president of worldwide sales and trade marketing.
” One huge takeaway from in 2015’s WUATA programs was that representative understanding and proficiency are the leading reasons customers select to utilize a travel consultant, and the ‘100 GoCCL Trainings’ are a quick-and-easy method to construct that understanding and favorably affect your company,” Perez stated. “The bottom line is, ‘100 GoCCL Trainings’ represents a little financial investment in time for a huge return in organisation.”
Information, consisting of a city-by-city schedule and registration choices, are readily available on GoCCL.com.